Call Center Solutions
Our team will assist with sales opportunities by taking the calls generated by your marketing literature or other correspondence, such as surveys, mailings, product recalls, or meeting announcements. Our courteous and effective customer service representatives warmly track your leads and process your inbound call center service fulfillment needs so that your business can achieve higher sales results.
We live in a 24/7 world and if your customers want service 24 hours a day, 7 days a week, we can assist by taking and processing customer orders, responding to delivery and product queries, receiving payment information, and up-selling products when appropriate. Many of our clients rely on our expertise and order taking answering service experience for goods, products, and services, including lead capture and catalog request, direct response, dealer/store locator assistance, and order taking/ecommerce.
Call center scheduling and professional appointment taking help all sorts of business and organizations manage their appointments and let callers get in touch 24 hours a day. When companies, organizations and individual professionals don’t have the time or resources to effectively manage their appointment taking tasks, they turn to us for professional call center scheduling services.
Dealer / Store Locator
We specialize in helping customers find the dealer, store, or location they need to get to so clients are satisfied and able to find your business.
We will efficiently handle the planning of reservations for seminars, meetings and important events. We can make the reservation entries directly into your web enabled software and also offer a customized software solution to meet your unique requirements.
Traditional 24 hr. / 7 day
Telephone Answering Services: You want an answering service with a great reputation filled with English Speaking Agents. That’s what you think of from answering services in the USA. We are that answering service. We have accomplished this by always remembering that every one of your callers is a unique individual calling with unique needs. We offer U.S.-based call center agents that can relate to your customers as a friendly local with deep knowledge of our country while possessing professionalism and native understanding of your business. We’ve partnered with thousands of businesses from the smallest to the largest in the world and we handle millions of calls from their callers across the United States.
Services for Medical Offices
You are committed to improving the quality of life of your patients in their time of need. Your caregivers, staff, physicians, and nurses are empathetic, skilled, and sensitive to patients’ needs. As a reputed provider of medical answering services, we understand that since your patients require your service and care 24/7, you need a health care call center that shares your values.
Services for Business
Our business telephone answer services are affordable and ideal for both large and small businesses requiring telephone answering services that are tailored to their individual needs. We understand that a “one size fits all” approach isn’t appropriate for every company, and strive to provide a professional and affordable telephone answering service solution for every client.
Services for Professionals
Our representatives can provide a number of services, including customer inquiries and taking order for comprehensive telephone support. You will not a miss a call and your customers will not miss the opportunity to receive professional and courteous customer service.
Services for Government Agencies
Our 24 hour live answering services are used by many types of government agencies. Our trained staff complements your efforts through inbound call processing, and every phone call is handled with care. We can even help you with call overflow in case of staff shortages or unexpected adversities during normal office hours.
Our health care answering services support a variety of medical specialties and are appreciated by both medical professionals and patients. Our support helps facilities provide exceptional patient care. Let our virtual receptionists provide the healthcare call center services your facility needs to exceed expectations.
Overflow Call Handling
We are available to help your business remain competitive, 24/7. We understand the needs of your callers, clients, and business, and have the experience necessary to provide exceptional, round the clock live answer services. If you’re looking to convert callers into appointments, dispatch employees to handle an emergency, manage technicians, or coordinate the rental of equipment, answer emergency response answering services are available to handle all incoming calls to your specifications.
We have the facilities and resources to manage appointment calls for a single office, a chain of offices and any number and type of healthcare clinics. What we bring to you is an intelligent, cost-effective system for managing appointment calls and reminders that result in higher patient satisfaction and retention and at the same time makes more money for your facility.
Do your workers show up late to the workplace? We can arrange for wake up calls to ensure that the productivity of your business is not hampered this way. We will also confirm if they are going to show up for work so you get the time to call their replacements.